Privacy Policy

1. Introduction

MOXTECH Software Developers ("MOXTECH", "we", "us", or "our") operates the website at moxtechdevelopers.com and provides software development services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, submit enquiries, or engage us as a client.

By using our website or services you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

MOXTECH is the data controller for information collected through this website. Our registered address is CEDAT Old Building - Top Floor, Makerere University, Kampala, Uganda. Questions about this policy may be directed to info@moxtechdevelopers.com.

2. Information We Collect

2.1 Information you provide directly

• Contact & enquiry forms: name, email address, phone number, company name, and the content of your message.
• Project briefs & onboarding: business objectives, design preferences, technical requirements, and any files or assets you share with us.
• Communications: emails, messages, and meeting notes exchanged during a project engagement.
• Testimonials: if you voluntarily provide a review or testimonial, we may publish it with your name and company.

2.2 Information collected automatically

• Usage data: pages visited, time on page, referring URL, browser type, operating system, and device type.
• IP address: collected for security and analytics purposes; anonymised where possible.
• Cookies and similar technologies: see Section 5 for full details.

2.3 Information from third parties

We may receive basic contact information if you connect with us through LinkedIn, social media platforms, or referral partners. We handle all such data in accordance with this policy.

3. How We Use Your Information

We use personal data for the following purposes:

• Responding to enquiries: to reply to messages submitted through our contact form or direct email.
• Delivering services: to plan, build, test, and deliver the software products and services you have contracted us to provide.
• Project management: to communicate project progress, share deliverables, and manage milestones.
• Invoicing & payments: to prepare and send quotes, invoices, and process payments.
• Website improvement: to understand how visitors use our website and to improve performance, content, and user experience.
• Marketing communications: to send newsletters, case studies, or service updates - only where you have opted in or where we have a legitimate interest as an existing client. You may unsubscribe at any time.
• Legal & compliance: to comply with applicable laws, regulations, and professional obligations.
• Security: to detect, investigate, and prevent fraudulent or harmful activity.

4. Data Sharing

We do not sell your personal data. We share information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our website or delivering our services (e.g., cloud hosting providers, email delivery services, payment processors, project management platforms). These parties are contractually bound to process data only on our instructions and to maintain appropriate security.
• Subcontractors: freelancers or specialist agencies engaged to contribute to a specific project. They are bound by confidentiality agreements and given access only to the information required for their scope of work.
• Professional advisors: lawyers, accountants, and insurers where necessary for operating our business.
• Legal obligations: law enforcement, regulators, or courts when required by law, court order, or to protect our legal rights.
• Business transfer: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

5. Cookies & Tracking

Our website uses cookies and similar technologies to function correctly and to improve your experience.

You can control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using our website. For detailed opt-out instructions, visit your browser's help documentation.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS/TLS), access controls, secure credential management, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required by applicable law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements:

• Enquiry data: retained for up to 12 months if no project engagement results.
• Client project data: retained for 5 years after project completion to meet contractual, tax, and legal obligations.
• Financial records: retained for 7 years in compliance with Ugandan and applicable tax law.
• Marketing data: until you unsubscribe or request deletion.

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data where there is no compelling reason for its continued processing.
• Restriction: request that we restrict processing of your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format and transmit it to another controller.
• Object: object to processing based on our legitimate interests or for direct marketing purposes.
• Withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@moxtechdevelopers.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9. International Transfers

MOXTECH is based in Uganda. Where we transfer your personal data to service providers located outside Uganda or the East African Community, we ensure adequate safeguards are in place - such as standard contractual clauses or reliance on providers operating under recognized data protection frameworks - to ensure your data remains protected to a standard equivalent to that in Uganda.

10. Children's Privacy

Our website and services are directed at businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

If you are dissatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.